Refunds & Returns

FOR CANDLES AND JOURNALS ONLY:

Returns and exchanges are not supported. These items are made to order just for you.

However, in case of a damaged product or a manufacturing error, we offer a free reprint or a refund if you contact us within 30 days of product delivery. Please get in touch with our team by emailing info@soulbloomcreations.com and provide a clear photo showing the issue. There is no need to return the damaged product.

FOR BRACELETS ONLY:

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received.

If something arrives damaged, send a photo of the damaged goods to info@soulbloomcreations.com, then we'll gladly send a replacement at no cost to you.

For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. 

Wrong Address - If your order is still in production, we may change the address for you. However, if the order has already been shipped, you will need to contact the courier for further assistance. 

Returns/exchanges - We do not offer returns/exchanges on this item. This item is custom and made to order therefore we will only accept returns if the item is damaged or indifferent from our product listing. 

FOR NECKLACES ONLY:

We do not accept returns.

Our jewelry products are made to order just for you! We do not offer refunds. If you have any issues with your order, please contact our support team at info@soulbloomcreations.com who'll be happy to assist you!   

 

If the your order falls under the following, you may request a remake:

  • The item itself, an attachment, or the box arrived damaged or shouldn't of passed QA.
    We will only resend the damaged parts of the order.
    For example, if a chain or box is damaged, we would resend the chain or box on its own.
  • The artwork received is incorrect, or the wrong item was received.
    If a message card is wrong or damaged, we would resend the message card only. For products that may have been received with the wrong design or product, Support Services must receive a video of the product and the package that the product was received in. If we do not receive this information, your request for a remake will be denied.
  • The item has been stuck in transit for an unreasonable amount of time.
    "Unreasonable" depends on the circumstances and requires investigation. For example; some countries take longer to process packages at customs, and waiting for multiple weeks can be common during busy periods.

Additional Remake terms:

Terms apply to remakes, they are: 

Damaged or poor QA:

  • Item must show as delivered.
  • Latest claim time is 30 days after delivery for US orders.

Lost or stuck in transit:

  • Orders that have had no movement 30 days (15 days if within the EU) from the date shipped, can be reviewed for a possible approval for a one time remake, by the discretion of Management.

 

DIGITAL PRODUCTS: 

Due to the nature of instant download digital products, all sales are final. Unfortunately, this means NO refunds, cancellations, or exchanges for this product.